Shipping Policy
The customer is not entitled to cancel or return the goods that are ordered after 5 days have passed from the time the order was executed
In the event that the request is modified for any reason, a new time for the request will be calculated and not deducted from the time of the previous request
- Delivery time
An email will be sent from Modern House to confirm the order within less than 12 hours
After confirming the order, an email will be sent from Morden House containing the order information
The products will be delivered as soon as possible by the shipping company, within 5-20 working days
- Delivery options
– Delivery will be made during working days (Monday to Saturday). Typically, product(s) will be packed and ready for shipment within two (2) business days depending on payment confirmation, delivery address selected and item availability in warehouse.
- Shipping fee:
Shipping fee depends on the weight and size of the products in the order (VAT included). Shipping rates start from 60 pounds for the first 2 kilos, 10 pounds for each additional kilo
You will also know the applicable delivery costs when checking the order in the order confirmation email when purchasing online.
– In the event that you do not receive the product (s) within the estimated delivery period specified in the dispatch confirmation email, you should contact us via our website, by e-mail, or by calling the customer service center
Orders can only be delivered to Egypt. Please note that we are currently delivering orders within Cairo and Alexandria. You can contact us to check if the delivery partner can reach your area.
– No orders will be delivered on public holidays and during weekends
- Email notifications
– We will send you updates via email, so you can stay up to date on delivery.
- change request
– When preparing your order for dispatch or upon sending it, we may not be able to change the delivery address. And if the order is with the delivery company, you can contact them directly to modify the delivery address, if possible.
– In the event that you do not receive the notification of sending via e-mail, please contact us
- Delivery information
The products will be delivered to the delivery address you specified in the order. Please make sure that you write the delivery address and contact details correctly, as incorrect shipping instructions will result in a delay in delivery of the shipment and we may have to charge you for the second delivery attempt or the shipment may not be delivered.
– In the event that the delivery address is not available on the delivery company’s network, the delivery company will contact you to obtain the most appropriate address to which the products can be delivered.
– In the event that a home address is provided that includes a reception or guard service, the delivery company will hand over the request to the guard. The guard can sign the delivery as long as he has a fixed location in the reception section or inside the building
6. Inquiries regarding undelivered or damaged orders
Non-delivery
– In the event that no one is present at the address at the time of delivery, a note is left to inform you whether your order has been left in a safe place, such as neighbors, or if you should contact the delivery company to arrange a new delivery date.
– In the event that the estimated delivery date mentioned in the email notification has been exceeded and you have not received the package, please contact us and we will discuss the matter with the delivery company and try to deliver your order as soon as possible.
Damaged orders:
If the item is damaged when you receive it, you can refuse to receive it. And if you do not discover the damage until after receipt, please contact customer service. In the event that the order was delivered damaged, we will contact the delivery service directly to solve the problem as quickly as possible and with the least effort on your part. We will make every effort to keep you informed of the progress of our investigation and to provide you with an alternative.
At Modern House, we promise to provide you with the best ever electronic products shopping experience, as we take all necessary precautions to deliver the order by the shipping representative on time. All you have to do is complete the order and we will deliver it to you.
- comments
Please note that products sealed by the manufacturer are not allowed to be opened and returned at the same time. In the event of any problem, please follow the exchange and return policy, and we will provide you with the required support.