Can I refuse to receive the product?
We always encourage you to inspect the product upon delivery and refuse to receive it if any visible damage, discrepancy or missing items. The reasons for refusal are as follows:
- Invalid product
- wrong colors
- wrong sizes
- Wrong materials
- wrong dimensions
- defective product
How can I return the product?
In case of any shipping damage, please contact us via our social media platform or email within 24 hours of delivery to report it using at least 3 photos or 1 video showing the damage to issue a return request for your product. (Terms and conditions apply).
In the event of any missing part or apparent defect; It must be reported within 48 hours of the date of delivery stating the nature of the damage/error/lack by using 3 photos or 1 video via social media platforms or email. (Terms and conditions apply).
All products are eligible for return only if any manufacturing defect is identified or manifested within the first 14 days of receipt. Please contact us via our social media platforms or email with at least 3 photos or 1 video showing a manufacturing defect to issue your product return request. (Terms and conditions apply).
As for products manufactured upon request, they are not eligible for return.;As for ready-made products, they can be returned within 14 days from the date of receipt only if the product accessories are complete, secured in the original packaging, and the product is in its original condition, and return shipping fees are deducted.
All return requests are validated by our dedicated team to confirm eligibility. Here are some examples of products that are not eligible for returns:
- Products manufactured on demand in the event of a change of opinion on the product.
- Ready-made products without original packaging or not in their original condition.
- Items that are more than 14 days old from the date of receipt.
- Products with a defect identified as misuse.
When will the paid amount be refunded?
The process of refunding the amount paid begins once it is confirmed that the product has been returned to our team. The refund process takes 5 to 14 working days (subject to change based on the bank card issuer’s policy).